Privacy-Freshaul
The Company respects your privacy and values the trust you place in it. Set out below is the Company’s ‘Privacy Policy’ which details the manner in which information relating to you is collected, used and disclosed.
Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.
If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app.
Our Privacy Policy is incorporated into the Terms and Conditions of Use of the website/app, and is subject to change from time to time without notice. It is strongly recommended that you periodically review our Privacy Policy as posted on the App/Web.
Should you have any clarifications regarding this Privacy Policy, please do not hesitate to contact us at b.ashmantak@gmail.com.
What sort of information is collected?
As part of the registration process, we may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.)
We may automatically track certain information about you based upon your behaviour on the website. This information may include the URL that you just came from (whether this URL is on the website or not), which URL you next go to (whether this URL is on the website or not), your computer browser information, your IP address, and other information associated with your interaction with the website.
To the extent possible, we provide you the option of not divulging any specific information that you wish for us not to collect, store or use. You may also choose not to use a particular service or feature on the website/application, and opt out of any non-essential communications from the Company.
How information is collected?
Company use data collection devices such as “cookies” on certain pages of the website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. Company offers certain features that are only available through the use of a “cookie”.
The Company also use cookies to allow you to enter your password less frequently during a session. Cookies can also help the Company provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the website that are placed by third parties. The Company does not control the use of cookies by third parties. If you send the Company personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on the website, the Company may collect such information into a file specific to you.
If you allow Freshaul to access your contacts (including contact number, email id etc.), it enables Freshaul to subscribe you and your contacts to Freshaul promotional emails, messages, ongoing offers etc., and through this permission you and your contacts will be able to access a variety of social features such as inviting your friends to try our app, send across referral links to your friends, etc. We may also use this information to make recommendations of grocery items you placed. This information will be synced from your phone and stored on our servers.
Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to b.ashmantak@gmail.com for necessary action.
What’s the use of information?
We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis.
We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:
· To enable the provision of services opted for by you;
· To communicate necessary account and product/service-related information from time to time;
· To allow you to receive quality customer care services;
· To undertake necessary fraud and money laundering prevention checks, and comply with the highest security standards;
· To comply with applicable laws, rules and regulations; and
· To provide you with information and offers on products and services, on updates, on promotions, on related, affiliated or associated service providers and partners, that we believe would be of interest to you.
We also do use your contact information to send you offers based on your interests and prior activity. The Company may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
Is your information shared with anyone?
We do not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In cases where it has your permission to provide products or services, you've requested and such information is necessary to provide these products or services with the information may be shared with our business associates and partners. The Company will not use your financial information for any purpose other than to complete a transaction with you.
We may however, share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition, we may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of the Site’s terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.
How is your personal information protected?
To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need-to-know basis to complete the transaction and to provide the services requested by you. Although the Company endeavours to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.
Further, you may from time to time choose to provide payment related financial information (credit card, debit card, bank account details, billing address etc.) on the website. We are committed to keeping all such sensitive data/information safe at all times and ensure that such data/information is only transacted over secure website [of approved payment gateways which are digitally encrypted], and provide the highest possible degree of care available under the technology presently in use.
In case of change in business model
If we engage in a sale of some or all of our assets or stock, merger, acquisition, dissolution, bankruptcy, reorganization, financing, public offering of securities, acquisition of all or a portion of our business, a similar transaction or proceeding, or steps in contemplation of such activities (e.g., due diligence), some or all Other Information may be shared or transferred as part of the transaction thereof, subject to standard confidentiality practices and in accordance with the Indian laws.
Communication with Company
If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: b.ashmantak@gmail.com.
In the event of loss of access to the website, you may contact the Company by sending an e-mail to: b.ashmantak@gmail.com.
In the event you wish to report a breach of the Privacy Policy, you may contact us at b.ashmantak@gmail.com